The articles mentioned in the text are, respectively:
1) Fernandes, T. and Moreira, M. (2019). Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationships. Journal of Product and Brand Management 28(2), 274-86 https://doi.org/10.1108/JPBM-08-2017-1545
2) Fernandes, T., and Oliveira, E. (2021). Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption. Journal of Business Research 122, 180-91. https://doi.org/10.1016/j.jbusres.2020.08.058
3) Fernandes, T., Nettleship, H., and Pinto, L. H. (2022). Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness. Journal of Retailing and Consumer Services 66 https://doi.org/10.1016/j.jretconser.2022.102917
The article naming Teresa as one of the world's top 25 authors in the field is:
Hollebeek, L.D., Sharma, T.G., Pandey, R., Sanyal, P. and Clark, M.K. (2022). Fifteen years of customer engagement research: a bibliometric and network analysis. Journal of Product and Brand Management. 31(2), 293-309. https://doi.org/10.1108/JPBM-01-2021-3301
